Privacy Policy — fe777 game

1. Overview and Scope

This Privacy Policy applies to all users who access the fe777 game platform, whether through the website at fe777game.app, the downloadable mobile app, or any other official fe777 game channel. By registering an account and using the platform, you agree to the data practices described in this policy.

fe777 game operates as an online sports betting and gaming platform serving players in Pakistan. All services — including cricket and PSL betting, live casino, slots, fish games, esports markets and PKR-based transactions — fall within the scope of this policy.

This policy should be read together with the Terms and Conditions. If there is any conflict between this policy and the Terms on a specific data matter, the Terms will take precedence unless this policy is more protective of your data rights.

2. What Personal Information We Collect

fe777 game collects the minimum amount of personal data required to provide a functional, secure and compliant service. The categories of information we collect include:

Identity Information

• Full name as per your CNIC or valid identity document
• Date of birth (for age verification — 18+ only)
• CNIC number (where verification is required)
• A copy of your identity document if requested during account verification

Contact Information

• Mobile phone number (used for account verification and communications)
• Email address (used for account correspondence and security alerts)

Financial Information

• JazzCash or Easypaisa mobile wallet account number
• Bank account details where bank transfer is used
• Raast ID if Raast is selected as a payment method
• Transaction records — deposit amounts, withdrawal requests and their status, all denominated in PKR

Technical and Behavioural Information

• IP address and approximate location at the time of login
• Device type, operating system and browser information
• Session duration, pages visited and in-app navigation patterns
• Betting history, game play records and bonus usage

3. How We Collect Your Information

Information is collected through the following means:

• Registration form: when you create your fe777 game account you provide your name, date of birth, mobile number and email.
• Deposit and withdrawal processes: when you add funds or request a withdrawal using JazzCash, Easypaisa, Raast or bank transfer, payment details are recorded.
• Identity verification: if requested, you upload a copy of your CNIC or other identity document directly through the secure account settings area.
• Platform usage: as you use the sportsbook, casino, fish games or esports sections, your activity is automatically logged as part of normal platform operation.
• Device and browser data: standard web and app technology collects technical information such as IP address, device model and session data automatically when you access the platform.
• Customer support interactions: if you contact support via chat or email, the content of those communications is stored to assist with your query and improve service quality.

4. How We Use Your Information

Every piece of data fe777 game holds serves a specific, justified purpose. Here is how your information is actually used:

• Account creation and management: your identity and contact details are used to create and maintain your player account.
• Age verification: date of birth and identity documents confirm you meet the 18+ requirement before your account is activated.
• Processing PKR transactions: payment details are used solely to process your deposits and withdrawals through JazzCash, Easypaisa, Raast or bank transfer.
• Platform security: IP addresses, device fingerprints and login patterns are used to detect suspicious access, prevent account takeover and flag potential fraud.
• Responsible gaming: play history and session data help identify patterns that may indicate problem gambling behaviour, allowing the platform to surface responsible gaming tools appropriately.
• Customer support: your account details and transaction history allow support staff to assist you quickly and accurately when you raise a query.
• Promotions and bonuses: bonus eligibility, wagering progress and promotion opt-in status are tracked so that offers are applied correctly to your account.
• Platform improvement: aggregated, anonymised usage data (not individually identifiable) is used to improve game selection, interface design and betting market coverage — including cricket and PSL offerings relevant to Pakistani players.
• Legal and compliance obligations: records are maintained as required for anti-money laundering (AML) compliance and financial record-keeping.

fe777 game does not use your personal data for automated decision-making that produces significant legal effects on your account, except in fraud and AML detection cases where human review follows any automated flag.

5. Data Summary at a Glance

The table below summarises the main data types, why they are collected and how long they are typically held.

6. Payment Data and PKR Transactions

All financial transactions on fe777 game are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal through JazzCash, Easypaisa, Raast or bank transfer, your payment details are handled with the highest level of care.

fe777 game does not store full bank account credentials on its own servers. Payment processing is handled through secure, established payment gateways. The transaction reference number and amount are recorded on our side, but sensitive authentication credentials for your mobile wallet or bank account remain with the respective payment provider.

All payment records are retained for a minimum of seven years in line with standard financial record-keeping requirements. These records may be reviewed internally for AML compliance purposes, but are not shared with any commercial third party.

7. Cookies and Tracking Technologies

fe777 game uses cookies and similar technologies to keep the platform working correctly, remember your preferences and understand how the site is being used. Here is a straightforward breakdown of what is used and why:

Essential Cookies

These are necessary for the platform to function. They maintain your login session, remember your language and region preferences, and keep your account secure across page loads. You cannot opt out of essential cookies while using the platform.

Analytics Cookies

Anonymised usage data helps the fe777 game team understand which parts of the platform are most used, how long sessions last, and where players encounter difficulty. This data is aggregated and does not identify individual users. It is used purely to improve the platform experience — for example, improving the PSL betting interface during peak cricket season.

Security Cookies

Short-lived cookies are used to validate that a login attempt or transaction request is coming from an authenticated, legitimate session rather than a forged request. These are purely protective in nature.

Managing Cookies

You can manage or clear cookies through your browser settings at any time. Note that clearing essential cookies will log you out of your session and may affect some platform functionality. Analytics cookies can be disabled without any impact on your ability to use the platform.

8. Sharing Your Personal Information

fe777 game does not sell, rent or trade your personal data to any third party for commercial purposes. Data is only shared in the following limited and justified circumstances:

• Payment processors: your payment details are shared with the relevant payment gateway (JazzCash, Easypaisa, Raast or your bank) solely to process the transaction you have initiated. These processors handle your data under their own privacy and security standards.
• Game content providers: third-party game studios that provide slots, live casino tables and fish games may receive a session token and game result data to deliver the game and settle the outcome. They do not receive your full identity or payment information.
• Fraud prevention and AML: where required by applicable financial compliance obligations, transaction data may be reviewed by relevant compliance-focused third-party tools. Individual data is not disclosed to unrelated commercial parties in this process.
• Legal requirements: if fe777 game receives a valid legal order or obligation requiring disclosure of specific account information, we will comply with that requirement. We will notify you where we are legally permitted to do so.
• Business transfers: in the event of a merger, acquisition or transfer of the fe777 game platform to another operator, your data would be transferred as part of that transaction. You would be notified of any such change and the new operator's privacy policy prior to the transfer taking effect.

9. How Long We Keep Your Data

fe777 game retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable record-keeping obligations. The specific retention periods for each data type are outlined in the summary table in Section 5.

When you close your account voluntarily, your active profile is deactivated. However, records required for financial compliance — including transaction history and identity verification documents — are retained for the periods stated in the table, after which they are securely deleted or permanently anonymised.

If your account is suspended or closed by fe777 game due to a breach of Terms, records related to the breach may be retained for a longer period where relevant to an ongoing investigation or legal matter.

10. How We Protect Your Information

Protecting player data is a fundamental part of how fe777 game operates. The platform uses a combination of technical and procedural measures to keep your information safe:

• Encryption in transit: all data exchanged between your device and the fe777 game platform is transmitted over encrypted HTTPS connections. This applies to login, deposits, withdrawals and all in-session activity.
• Access controls: personal data is accessible only to fe777 game staff who genuinely need it to perform their role. Access is logged and reviewed regularly.
• Secure data storage: account data and transaction records are stored on secured servers with access restricted by multiple layers of authentication.
• Fraud monitoring: automated systems monitor login patterns, transaction behaviour and betting activity around the clock to detect and respond to unusual activity quickly.
• Regular security reviews: fe777 game conducts periodic reviews of its data handling processes and technical security measures to identify and address any vulnerabilities.

Despite these measures, no online platform can provide an absolute guarantee of security. If you have any reason to believe your account has been compromised, contact support immediately and change your password.

11. Your Data Rights

As a fe777 game player, you have clear rights over your personal information. You can exercise any of these rights by contacting support at the email address listed in Section 14:

• Right to access: you can request a copy of all personal data fe777 game holds about you at any time.
• Right to correction: if any of your personal information is inaccurate or out of date, you can request that it be corrected. Some fields — such as name and date of birth — may require supporting documentation to amend.
• Right to deletion: you can request that your personal data be deleted. Note that data required for financial compliance, AML obligations or ongoing dispute resolution may need to be retained for the periods stated in this policy even after an account closure request.
• Right to restriction: you can request that fe777 game limits how your data is processed while a correction or deletion request is being assessed.
• Right to data portability: you can request a structured, machine-readable copy of your personal data that can be transferred to another service.
• Right to object: you can object to specific uses of your data, in particular where data is used for platform analytics or non-essential communications.

fe777 game will respond to all data rights requests within 30 days. Complex requests may take up to 60 days, in which case you will be notified of the extended timeline and the reason for it.

12. Children and Minors

fe777 game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account was created by or on behalf of a minor, the account will be closed immediately, all data will be deleted and any deposits will be returned to the originating payment method.

If you are a parent or guardian and believe a minor may have registered on fe777 game using false information, please contact support immediately with relevant details so the account can be investigated and closed without delay.

13. Updates to This Privacy Policy

fe777 game may update this Privacy Policy from time to time to reflect changes in data practices, platform features or applicable requirements. When changes are made, the "Last updated" date at the top of this page will be revised accordingly.

For material changes — those that meaningfully affect how your data is used — fe777 game will make reasonable efforts to notify active account holders directly, either by email or through an in-platform notification, before the changes take effect.

Continuing to use the platform after an update to this policy constitutes acceptance of the revised terms. If you do not agree with a change, you may close your account and request deletion of your data in accordance with Section 11.

14. Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a data concern, please contact the fe777 game team. Our support staff handles data enquiries alongside general account support.

You can reach us by email at [email protected] — please copy and paste this address into your email client. Include "Privacy Request" or "Data Query" in the subject line so your message is routed to the right team member. We aim to respond to all privacy-related queries within 5 business days.

For responsible gaming concerns and self-exclusion requests, visit the dedicated Responsible Gaming page where those tools are available directly through your account settings.